Cosmetic Condition Grades

New in Box - Grade A+

New in box, blemish free, no visible carton damage. Full factory warranty.

 

Open Box - Grade A

Out of box, no visible scratches or dents on most viewed areas (front), brand new never been used. Full factory warranty.

Open Box - Grade B

Out of box with minor cosmetic blemishes, light scratches or dings on sides only. May have signs of light use. Full factory warranty.

Open Box - Grade C

Out of box with minor cosmetic blemishes, light scratches or dings on front or sides or both. May have signs of use. Full factory warranty.

Open Box - Grade D

Out of box with visible cosmetic blemishes, scratches or dings on front or sides or both. May have signs of use. Full factory warranty.

Open Box - Grade E

Out of box with visible cosmetic blemishes, heavy scratches or dings on front or sides or both. May have signs of use. Full factory warranty.

Open Box - Grade F

Out of box with substantial cosmetic blemishes, heavy scratches or dings on front or sides or both. May have signs of use. Full factory warranty.

Open Box - Grade G

Out of box with "deal breaker" cosmetic blemishes, heavy scratches or dings on front or sides or both. Graded G for good luck with getting spouse approval. May have signs of use. Full factory warranty.

Frequently Asked Questions

Can I cancel my order if I didn't pay attention to cosmetic condition grades?

Yes. Returns/refunds for appliances that have left our facility are subject to a 25% restocking fee. Freight/shipping/delivery charges are not refunded. Used accessories are not refunded. Processing fees are not refunded.

Does open box mean the box was just opened?

Not always. Open box items can be missing the box altogether. If the box is heavily damaged we remove it to inspect the appliance inside. Pay close attention to the cosmetic grade we’ve assigned to each appliance.